Counselling Services

Counselling Services

Clinical Services

Carfi provide a range of evidence based clinical services aimed at improving a persons occupational, social and other important areas of functioning. Our clinical team comprises of qualified professional that are trained to provide evidence based psychological interventions and clinical services. These services include:

Professional Counselling Service
It’s important for an injured employee to be assisted during recovery, so they can function as effectively as possible at work and at home. Which is why Carfi provide an EAP that’s developed by a team of qualified professionals experienced in providing personal and work related assistance. We use counselling and coaching techniques that are confidential, short-term and solutions focussed. 

The referral can be made either as a self-referral by the employee, or a referral by a supportive team leader or manager.

Access to the EAP 
EAP services are available 24 hours a day, 7 days a week via face-to-face meetings or telephone within minutes in emergencies. The EAP is tailored to the organisation’s requirements – onsite at your premises or offsite through our network of serviced offices Melbourne, Sydney and Canberra.

Presenting Issues during the EAP
A Carfi EAP service may cover the following issues:

  • Psychological health issues (anxiety/depression)
  • Personal / emotional stress
  • Stress management
  • Anger management
  • Trauma counselling
  • Adjustment issues
  • Chronic pain
  • Life transition / Career transition issues
  • Relationship and family issues
  • Self-esteem and self-development
  • Substance-related issues
  • Addictions
  • Grief and loss
  • Interpersonal conflict with peers and supervisors
  • Management coaching
  • Workplace Bullying / Harassment / Grievance Issues
  • Work performance and role issues

Employee benefits

  • A confidential service which is voluntary and has no out of pocket expenses
  • Promotes independence, improved work/personal performance and relationships for a wide range of issues
  • Access to a broad base of external support services for longer-term assistance where necessary.

Organisational benefits

  • A dedicated Account Manager who understands the culture, policies and processes of the organisation and is responsive to the changing organisational needs
  • A tailored EAP that is reviewed on a regular basis
  • A reliable and effective service
  • Interventions that are solutions oriented and focused on empowering employees with strategies and skills to solve their own problems
  • Effective outcomes that can reduce and/or avoid costly stress-related absenteeism and help maintain productivity of the workforce
  • A regular reporting function and the communication of emerging trends and hot spots within the bounds of confidentiality.

As part of the EAP, the Manager Assistance Program is a coaching service that gives supervisors and managers the opportunity to discuss work related challenges and concerns in a confidential setting. This could include topics such as staff behavioural issues or team difficulties. It’s designed to complement internal HR support and provides an additional resource for HR to use when coaching and developing managers.

Topics within the program include:

  • Effective communication
  • Effective leadership styles
  • Interpersonal and team conflict resolution
  • Management of challenging staff behaviour
  • Team building and people management coaching
  • Balancing operational and strategic demands of the role
  • Management of change and transition
  • Strategic advice in managing issues related to health, performance and conduct.
Designed to respond to the needs of staff and managers seeking to enhance their career mobility and opportunities. This service can be offered as part of internal career development or in response to career transition issues.

The Career Assistance Program is available to provide the necessary support to employees in the following areas:

  • Explore options for their next career move or future career planning
  • Assess their transferable skills, abilities and interests and identify their strengths
  • Seek to identify other suitable employment options and job opportunities
  • Explore options for professional development to inject further stimulation in their current position or for the prospect of promotion with their current employer
  • Identify areas of professional development to assist them to meet the challenges and demands of their current position
  • Access to confidential outplacement support at the prospect of redundancy or redeployment.

Carfi has a specialised outplacement program as part of the Career Assistance Program, which involves:

  • Vocational Assessments
  • Vocational Re-Education Assessments
  • Vocational Counselling
  • Resume Development and Job Applications
  • Interview Skills Coaching and Presentation
  • Job Seeking skills development and Outplacement Support

Research shows that any psychological intervention in a critical incident response should be delivered as part of a broader Critical Incident Stress Management system that has been drafted prior to the incident. According to evidence-based psychological best practice, the response to this scenario will require Psychological First Aid (PFA).

PFA involves the following actions:

  1. Promoting a sense of safety – both physical and psychological: e.g. “the site is safe now, you are not alone.”
  2. Promoting a sense of calm: e.g. “the danger has passed, support is here.”
  3. Promoting a sense of self or group efficacy: e.g. “you/we/our team has been through difficult situations before and supported one another to get through.”
  4. Promoting a sense of connectedness: “you are part of a team/group/unit who all pull together”
  5. Promoting hope: “we can get through this/story telling of past difficult events”

Critical Incident Debriefing (CID) aims to reduce the likelihood of post-traumatic stress disorder and provides normalised results following an abnormal incident. During an incident of this nature, we can efficiently mobilise counselling, debriefing and support services onsite for the employee, family or the colleagues impacted by the incident.

A rapid Critical Incident Debriefing can:

  • Start the recovery process by providing a framework for the affected parties to understand their experiences
  • Educate the employee(s) in common responses to trauma, and provide advice about the process of recovery
  • Provide trauma management strategies for implementation in the workplace to support involved or affected staff.

Sometimes individuals can have a reaction to a critical incident over and above what would be normally expected. Symptoms can include acute distress or anxiety and in these situations Carfi can undertake a risk assessment to determine what suitable intervention is required.

In most cases a psychological intervention will help to contain the symptoms, however in more extreme cases, if immediate intervention is not effective, a referral for medical services will be discussed and implemented.

This type of service is available to support staff during challenging and difficult times in the workplace. The goal of General Debriefing is to contain distress and maintain focus and functioning from a personal, social and occupational perspective.

General Debriefing is common after an announcement that includes significant change that could affect an employee’s sense of security and certainty about the future in their personal life or in the workplace.

At Carfi General Debriefing aims to:

  • Normalise stress reactions
  • Diffuse the potential for emotionally charged situations
  • Minimise the incidence of productivity / time loss
  • Enable an amicable transition and / or separation for staff
  • Ensure follow-up and link to appropriate supports for those who need additional assistance
  • Provide any necessary feedback to develop a strategy for ongoing management.