Training

Training Services

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Carfi training sessions and workshops educate and demonstrate techniques to effectively deal with various issues people are likely to be confronted with within a workplace. To minimise work disruption, our programs are conveniently delivered at centrally located sites across Australia. Our training sessions are designed to raise workplace issue awareness and include a number of skill building exercises.

Aimed at employees, managers and executives, Carfi training sessions and workshops educate and demonstrate techniques to effectively deal with various issues people are likely to be confronted with within a workplace.

To minimise work disruption, our programs are conveniently delivered at centrally located sites across Victoria. Our training sessions are designed to raise workplace issue awareness and include a number of skill building exercises. Our sessionsare ‘hands-on’ so that each participant gains a clear understanding of the topic and can learn how to reach a resolution.

Our highly popular programs include:

Preventing Psychological Injury in the Workplace: Recognising when and how to act

  • Develop an understanding of how psychological injuries develop and present in the workplace – drawing the connection between disengagement, conflict, and psychological injury.
  • Learn how to recognise and defuse the early warning signs of distress and disengagement and resolve conflict before it escalates.
  • Develop an understanding of the alienation process and the trajectory of psychological injury.
  • Identify factors that can influence the trajectory of psychological injury.
  • Build capacity and confidence with a framework to enable Managers to engage in conversation with staff who may be disengaged, distressed or experiencing conflict.
  • Determine when other resources and professional help is required.
  • Workshop case scenarios and practice conversations in a role play environment.
  • Support Managers with strategies for self-awareness and self-care.

Mental Health Awareness in the Workplace

  • Increase knowledge and awareness about the impact of mental health on the individual and the workplace.
  • Learn how to recognise distress and how this impacts on workplace interactions.
  • Provide a framework to enable people to support a colleague.
  • Provide information and resources for available supports.

Managing Responses to Challenging Situations

  • Learn to recognise challenging stakeholder behaviour and emotional responses.
  • Learn how to effectively manage challenging conversations and defuse challenging behavior.
  • Develop interpersonal skills to promote effective communication.
  • Recognise the interplay between effectively managing challenging situations and maintaining personal resilience.

Leadership through Effective Conversations

  • Learn how to recognise disengagement and how this impacts on workplace performance and interactions.
  • Learn a practical framework to maximise managers’ engagement with employees in a performance management context.
  • Develop and enhance key interpersonal skills to promote effective communication.
  • Build capacity and confidence for managers to defuse and manage challenging behaviours.
  • Develop the skills to use a Reflective Practice Framework with staff to maintain positive performance and develop staff capability in a supportive and constructive way.
  • Learn a Leadership Best Practice model to maximise staff performance.
  • Engage in case scenario discussions to apply the acquired skills and frameworks.

Building and Maintaining Psychological Agility

  • Explore why some become vulnerable when faced with challenges, such as change
  • Develop an understanding of psychological agility
  • Examine the impact of our beliefs and interpretation on how we respond to challenges
  • Explore the factors that contribute to building resilience and being psychologically agile
  • Learn practical steps to build and maintain psychological agility

Being at our Best: Empowerment through Change

  • Explore the impacts of challenging life events
  • Examine the impact of our beliefs and interpretation on how we respond to challenges
  • Explore how we can adjust to a new landscape
  • Learn strategies to build a mindset to bounce back from challenges

Interpersonal skills: Mastering effective workplace interactions

  • Learn how to recognise distress and how this impacts on workplace interactions.
  • Develop interpersonal skills to promote effective communication, including:
    • Effective Listening,
    • Using Silence,
    • Paraphrasing,
    • Reflecting and Clarifying,
    • Questioning,
    • Summarising
  • Provide a framework to enable staff to engage in effective conversations.
  • Engage in various activities to recognise challenging situations and practice effective communication.

These programs change workplace culture from one of continual conflict, to a far more positive environment that promotes resolutions and conflict avoidance.

The primary focus is line managers who have a particular and direct influence on a team. The training builds both the line manager’s and the team’s capacity to:

  • Recognise the development of the workplace stress cycle
  • Recognise conflict early and the mechanisms of conflict
  • Identify functional conflict versus dysfunctional conflict
  • Examine the effects of conflict avoidance versus conflict resolution
  • Develop a shared understanding of ‘respect’
  • Build and develop strategies and management skills in conflict resolution
  • Identify the need for timely and effective responses to conflict
  • Developing Alternative Dispute Resolution options

Carfi currently provide the following Healthy Workplace training programs:

  • Leadership Styles
  • Conflict resolution
  • Building Team Engagement and Performance
  • Coaching skills
  • Early Intervention for Managers
  • Stress management
  • Compassion fatigue
  • Understanding and managing impacts of vicarious trauma
  • Building and Maintaining Resilience
  • Effective management of stress claims
  • Critical incident debriefing protocol
  • Dealing with Resistance
  • Empowerment through Change
  • Depression in men
  • Effective management of workplace bullying
  • Developing employee wellbeing policies and practices
  • Building effective teams
  • Recognising blocks in productivity
  • Managing psychological downtime
  • Assertiveness workshops
  • Change management
  • Psychological first aid
  • Raising self and team awareness – early intervention strategies
  • Grievance training – policy and procedure development